Frequently Asked Questions (FAQ)

1. What is Karpo?

Karpo is a specialty infusion brand offering handcrafted, non-caffeinated infusions made from dehydrated fruits, flowers, and herbs. Each blend is designed for a refreshing and natural tea experience, free from artificial flavours and additives.

2. What ingredients are used in Karpo infusions?

Our infusions are made with carefully selected dehydrated fruits, flowers, and herbs. We do not use any artificial flavours, sweeteners, or preservatives. You can find the full ingredient list for each blend on its product page.

3. Do Karpo infusions contain caffeine?

No, all Karpo infusions are naturally caffeine-free.

4. How do I prepare Karpo tea?

Simply steep one sachet in hot water for 7-10 minutes, or adjust the time for a stronger or milder taste. You can also enjoy Karpo infusions as an iced tea—just steep as usual, then chill or serve over ice.

Make it your own with a touch of honey or anything else you love!

5. Where do you ship and what are your shipping rates?

We ship Australia-wide. 

We offer free shipping for orders above $89; otherwise a flat rate of $8.95 applies.

6. How long does shipping take?

Orders are typically processed within 1-3 business days. Delivery times are typically within 3-7 business days.

Once your order is dispatched, you will receive a tracking number via email.

7. What is your return policy?

Due to the nature of our products, we cannot accept returns for health and safety reasons. However, if your order arrives damaged or incorrect, please reach out to us within 7 days of receiving your order, and we’ll be happy to assist.

8. How should I store my Karpo sachets?

Keep your Karpo sachets in a cool, dry place away from direct sunlight to maintain freshness.

9. How can I contact Karpo?

For any inquiries, please email us at info@karpo.co or visit our website at karpo.co.